Supervision

Charters & Special Flights

A qualified crew and a dedicated contact officer for each flight
Liaison between the carrier, airport services and suppliers
Coordination and supervision of catering services
Management of transmission of operational messages with handling companies
Supervision of all runway services to ensure safety, security, punctuality and quality
Operator assistance in the case of extended stopovers, delays, cancellations and flight diversions
Flight reports and customer/supplier feedback

Arrangement and coordination of slots and assistance
Dedicated supervisors for each flight
Supervision and coordination with local suppliers and liaison with authorities
Handling of last-minute changes
Organisation of transport and hotels
Coordination of catering services
Organisation of VIP transfers for crew members and passengers (vehicles, helicopters, etc.)
Accompanying passengers within the airport
Assistance with customs and immigration formalities
Handling of any requests made by the operator and crew
Personalised and local recommendations

Liaison between the carrier, all airport services and local vendors and suppliers
Participation in meetings and user committees
Representing the airline manager on site
Flight supervision
Flight reports and customer/supplier feedback